Questions FAQ h25

The minimum age to register and play at h25 is 18. h25 enforces a strict responsible gaming policy and does not permit individuals under 18 to use this platform under any circumstances.

No, each player is only allowed to hold one active account at h25. Owning multiple accounts violates the platform's Terms and Conditions and may result in all related accounts being suspended and wins voided. If you are experiencing issues with your existing account, please contact h25 customer support.

For KYC identity verification, you will need to submit a clear photo of your Malaysian identity card (MyKad) — both front and back — along with a selfie holding your identity card. The verification process is typically completed within 24 business hours. KYC verification is required before making your first withdrawal.

Log in to your account, go to "Account Settings" and select "Change Password". Enter your current password, then your desired new password, and confirm the change. Make sure your new password contains at least 8 characters with a combination of uppercase letters, lowercase letters, and numbers for optimal security.

Yes, you can update your email address and mobile number via the "Profile Settings" page after logging in. For a phone number change, an OTP verification will be sent to your new number. For an email change, a verification link will be sent to the new email address.

Two-factor authentication (2FA) is an additional security layer that requires an OTP code each time you log in from a new device or unrecognised location. To enable 2FA, go to "Security Settings" in your account profile and follow the instructions provided. We strongly recommend all h25 players activate this feature.

To permanently close your account, please contact the h25 customer support team via live chat. Ensure all account balances have been withdrawn before submitting a closure request. The account closure process requires identity verification and cannot be reversed once confirmed.

h25 accepts a wide range of popular payment methods in Malaysia, including:

• DuitNow (instant transfer)
• FPX (Internet Banking for all major Malaysian banks)
• Touch 'n Go eWallet (TNG)
• GrabPay
• Boost eWallet
• ShopeePay
• Manual bank transfer (CIMB, Maybank, Public Bank, RHB, Hong Leong)

All payment methods are processed in Malaysian Ringgit (MYR).

The minimum deposit at h25 is as low as MYR 10 for most payment methods. This makes it easy for new players to try the platform without committing to a large amount. The daily maximum deposit limit depends on your account level and VIP status.

Deposits via DuitNow, FPX and e-wallets are typically processed instantly within 1–5 minutes. Manual bank transfers may take up to 15–30 minutes depending on your bank. If your deposit has not been credited after 30 minutes, please contact h25 support with proof of payment for immediate assistance.

h25 does not charge any processing fees for deposits. You receive the full amount you deposit into your gaming account. However, some banks or e-wallet providers may apply a small transaction fee on their end, which is beyond h25's control.

If your deposit fails but funds have already been deducted from your bank account or e-wallet, don't panic. Take a screenshot of the payment proof showing the date, time, amount and transaction reference number. Contact h25 customer support via live chat and share the proof. Our team will review and resolve the issue promptly.

No, all deposits must be made using a bank account or e-wallet registered in your own name. Using third-party accounts violates h25 policy and may result in your account being suspended and your wins voided. This is a protective measure to prevent fraud and money laundering.

h25 processes withdrawals within 15 minutes to 2 hours in most cases. Withdrawals via DuitNow and e-wallets are typically faster than traditional bank transfers. Withdrawals that require additional security checks may take up to 24 business hours, particularly for large withdrawal amounts.

The minimum withdrawal at h25 is MYR 30 for most methods. The daily maximum withdrawal limit is MYR 50,000 for standard accounts, while Platinum VIP members enjoy a higher withdrawal limit of up to MYR 200,000 per day. These limits may be increased based on your VIP status and account activity history.

A withdrawal may be rejected for several common reasons:

• KYC verification not yet completed
• Bonus wagering (rollover) requirements not yet met
• Registered bank account name does not match the h25 account name
• Suspicious activity detected on the account
• Insufficient balance after game charges are deducted

Contact h25 support for further clarification regarding your rejection case.

Yes, you can cancel a withdrawal request as long as it is still in "Processing" status. Go to the "Transaction History" section in your account and click "Cancel" on the relevant request. Once a withdrawal has been processed and approved, cancellation is no longer possible.

h25 does not charge any processing fees for standard withdrawals. You receive your full winnings with no deductions. VIP members also enjoy faster withdrawal processing priority compared to standard accounts.

Withdrawals are sent to the bank account or e-wallet you registered in your h25 account profile. Make sure your bank account details are accurate and up to date. h25 only processes withdrawals to accounts registered under the same name as your h25 account as a security measure.

New h25 members are eligible for a welcome bonus of up to MYR 1,888 plus 100 Free Spins on selected slot games. This bonus is awarded as a match on your first deposit. Terms and conditions and rollover requirements apply — please check the Promotions page for full details.

Wagering or rollover is the total amount you need to bet before bonus funds can be converted into withdrawable cash. For example, if the rollover is 20x and you receive a MYR 100 bonus, you must place bets totalling MYR 2,000 before the bonus funds can be withdrawn. Rollover requirements vary by promotion type.

Weekly cashback is automatically credited to your account every Monday based on your total net losses from the previous week. The cashback percentage depends on your VIP membership tier — the higher your VIP level, the greater the cashback percentage you receive. No manual claiming is required.

Bonus validity periods vary by promotion type. Welcome bonuses are typically valid for 30 days from the date credited, while daily bonuses are valid for 24 hours. Free spins must usually be used within 7 days. Once the validity period expires, any unused bonuses will be automatically forfeited.

Yes, you may choose to opt out of a bonus when making a deposit. The option to decline a bonus is usually available on the deposit page. By declining the bonus, your deposit will not be subject to any wagering requirements and you are free to withdraw at any time after meeting the minimum withdrawal requirement.

h25 is compatible with any modern device, including Android and iOS smartphones, tablets, laptops, and desktop computers. The h25 website is fully optimised for mobile viewing and requires no app download. Simply open your preferred browser and visit h25.st to start playing.

Yes, all games at h25 use a Random Number Generator (RNG) that has been independently certified by internationally recognised auditing bodies. This ensures every slot spin, card hand, and game outcome is truly random and cannot be manipulated by any party. Game providers such as Pragmatic Play, PG Soft, and Microgaming also hold their own individual game fairness certifications.

If your internet connection drops during a game, refresh the page and log in again. h25's system automatically saves your game state — any bets placed before the disconnection will be settled according to the actual result. Your account balance will be updated accurately. If you suspect any discrepancy, contact support with the date, time and game name.

Some slot games at h25 are available in demo mode, allowing you to play using virtual credits without requiring a deposit. Demo mode is the best way to understand game mechanics before playing with real money. However, wins in demo mode cannot be withdrawn and do not count toward bonus wagering requirements.

h25 features a game collection from over 30 of the world's leading game providers, including Pragmatic Play, PG Soft, Spadegaming, Microgaming, NetEnt, Evolution Gaming, Playtech, Habanero, Joker Gaming, Live22, and many more. The collection covers video slots, progressive jackpots, Live Casino, table games, and sports betting.

h25 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Your personal information is stored on servers protected by multi-layered firewalls and strict access controls. h25 never sells or shares your personal data with third parties without your consent. Please read Privacy Policy our policy for full details.

If you suspect your account has been accessed without authorisation, contact the h25 support team immediately via live chat. Our team will instantly freeze your account to prevent further losses, investigate the suspicious activity and assist you in regaining control through a secure identity verification process. Change your password immediately once you have recovered access.

h25 does not sell or disclose your personal information to third parties for marketing purposes. Your data is only shared with parties required to process payments and meet legal compliance obligations. All third parties we work with are bound by strict confidentiality agreements.

If you come across any website, social media account or app impersonating h25, please report it to our support team immediately. Provide the link or a screenshot of the fake site. Remember, the official h25 website is only accessible at h25.st — never enter your login credentials on any other site, even if it looks identical.